#  2026 Benchmark Survey Results and Panel Discussion

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**Presentation Date:** 03 October 2026

**Duration:** 1:01:07

**Return to:** [AuDacity Archive](https://audiologist.org/audacity-archive)

In this one-hour presentation & panel discussion, an overview of the 2026 Benchmarking Survey conducted by Customer Care Measurement & Consulting (CCMC), will be presented. This is the 16th year that this hearing healthcare industry survey has been fielded. Results of the survey will provide participants with an understanding of industry trends, key performance metrics and the factors/practices that can impact KPIs in a hearing healthcare clinic. The benchmarking results provide evidence-based practices to which attendees can compare the performance of their clinic to top performing clinics in the industry.

The goal of this course is to provide hearing healthcare professionals, practice owners & administrators with the results of the 2026 Benchmarking survey to which they can compare their own performance. Attendees will review key performance indicators and learn from their peers about the impact that day-to-day processes and procedures can have on a clinic’s profitability and metrics.

**Attendees will be able to:**

1. Explain the impact of best-in-class practices on key performance metrics for hearing care clinics.
2. Discuss hearing industry trends and key performance metrics.
3. Identify factors that in the day-to-day operation of a hearing healthcare clinic, have an impact on profitability and key performance metrics.
4. Review the impact of marketing planning & budgeting on audiology clinic KPIs.

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**Speakers:**

- Laurie Daley, M.S.