This fast-paced session will reveal practical and proven approaches to integrate empathy, evidence, and evaluative outcome measures to improve patient outcomes (and satisfaction) across the continuum of audiology care. Panelists will discuss the foundational role that functional and communication needs assessments (F&CNA) play in patient-centered care, using telehealth to transform patient experiences and improve outcomes, and find out how one practice prototyped humanitarian practice models to improve hearing health equity in their community and around the world.
Speakers: Alicia Spoor, Au.D.; Kent Collins, Au.D.; Deborah Clark, Au.D.
Moderator: Kate Baldocchi, Au.D.